Sprinklr, the social media marketing platform, has officially announced its integration with Viber, the cross-platform instant messaging app. Together, they hope to offer brands a way to reach Viber’s over 900 million users.
As part of the move, brands are now able to engage and reach consumers on Viber. In addition, their interactions can be analysed directly within Sprinklr.
Text, stickers, videos and images can all be posted to Viber from within Sprinklr. When a brand is sent a private message by a customer on Viber, Sprinklr auto-assigns it to the right person.
Cristina Constandache, VP of global partnerships at Viber, explains:
“Brands are constantly seeking innovative and results-driven ways to capture the eyes and ears of consumers, and messaging apps achieve so many of these objectives. Viber’s integration with Sprinklr creates a joint solution that will be crucial to consumer engagement. We’re excited to offer a product that not only delivers unmatched user security but also helps marketers have high value, one-to-one conversations.”